Case Management Consultant

The International Development Law Organization (IDLO), in collaboration with consortium partners, is implementing the Damal Programme — “Strengthening the Social Contract through Access to Justice” — funded by the Government of the Netherlands. The programme is implemented in Somaliland and aims to promote a modernized, inclusive, and community-responsive justice system, including the establishment and operationalization of Alternative Dispute Resolution (ADR) Centres.

The overall goal of the programme is to contribute to an enhanced social contract between the people and justice providers through increased legitimacy of justice institutions. This is pursued through three intermediate outcomes:

1. Improved access to ADR mechanisms and referral pathways, particularly for vulnerable groups.
2. Strengthened access to formal justice for survivors of gender-based violence (GBV) and other vulnerable groups through holistic support.
3. Enhanced citizen participation in accountability processes related to justice and security service delivery.

Each ADR Centre is mandated to facilitate community-based dispute resolution, promote customary justice practices aligned with human rights standards, and connect communities with broader justice services. These Centres aim to improve justice access for women, youth, and marginalized communities.

IDLO seeks a qualified Case Management Consultant to assess the performance of the ADR Centres' case management and referral systems and to propose a strategy for their institutional handover to the Ministry of Justice (MoJ). This exercise is part of the broader programme sustainability and localization strategy aimed at ensuring long-term ownership and integration of community justice services within Somaliland’s formal justice architecture.

The consultant will review current practices, identify strengths and gaps, and document lessons learned. The final output will include a step-by-step handover plan for the transition to MoJ oversight.

Under the direct supervision of the IDLO Programme Manager and in close coordination with consortium partners, ADR Centre staff, and MoJ counterparts, the consultant will:

1. Conduct Desk Review:

• Review existing case management and referral tools used by ADR Centres and Implementing Partners (IPs), including intake forms, ledgers, registers, and digital systems (where applicable).
• Analyze parameters used to capture case data (e.g., case flow, case type, location, date, respondent characteristics, gender, age, vulnerability status, GBV and human rights violations, referral actions, etc.).

2. Evaluate Current System Functionality:

• Assess the extent to which current systems enable timely, secure, and accurate case registration, monitoring, and reporting.
• Identify operational gaps, including data flow between ADR Centres, IPs, and service providers, particularly for GBV cases.

3. Support Sustainability and Handover Planning:

Develop a practical handover strategy outlining steps, timelines, and required institutional capacities for the MoJ to assume oversight of the system.

Document key lessons learned and propose long-term maintenance and capacity development measures for MoJ and partners.

Deliverables

The final deliverables under this consultancy are:

1. Inception report within 5 days after signing the contract agreement.
2. Report on the review and evaluation of the existing case management system and referral tools used by ADR Centres and Implementing Partners (IPs), including intake forms, ledgers, registers, and digital systems. The report should identify operational gaps, including data flow between ADR Centres, IPs, and service providers, particularly for GBV cases.
3. Sustainability and handover strategy that outlines steps, timelines, and required institutional capacities for the MoJ to assume oversight of the system; long-term maintenance of the case management system and capacity development for MoJ and partners.

Education and Professional Experience

• Advanced degree in Law, International Development, Human Rights, Social Sciences, or a related field.
• Minimum 5 years of professional experience in justice programming, including development and implementation of case management and referral systems.
• Experience working in complex, decentralized, or conflict-affected environments, preferably in the Horn of Africa.
• Familiarity with data management systems, monitoring and evaluation, and knowledge-sharing tools.

Languages

• Outstanding written and verbal skills in English.

Specific knowledge, skills, and competencies

• Proven expertise in justice sector reform, case management systems, and referral mechanisms, ideally in fragile or post-conflict settings.
• In-depth knowledge of justice systems in Somaliland, including both formal and informal justice dynamics.
• Demonstrated experience in designing and implementing data collection and reporting tools for justice or protection programming.
• Strong facilitation and training skills, with a focus on capacity development for local institutions and community-based actors.
• Experience in gender-sensitive programming and familiarity with GBV referral protocols.
• Excellent written and verbal communication skills.

The consultant will be engaged under a lump-sum contract, which includes all applicable costs, such as travel, accommodation, and daily subsistence allowance (DSA). Payment will be made in tranches based on the completion of deliverables as per the agreed schedule. The duration of the consultancy assignment is 45 working days over 2 months and will be based in Hargeisa, Somaliland.

Applications will be screened on a regular basis; a qualified applicant might be recruited before the deadline. In the interest of making the most effective use of resources, only short-listed candidates will be contacted during the selection process.

IDLO is an Equal Opportunity Employer. We welcome applications of qualified candidates of all backgrounds. Female candidates are strongly encouraged to apply for IDLO vacancies.

IDLO does not tolerate sexual exploitation or abuse, any kind of harassment, including harassment of a sexual nature, or discrimination. As such, IDLO will conduct careful reference and background checks of all selected candidates as part of its selection process.

Application Deadline: 19 May 2025